I have never received an online plant order that has been so well packaged and the plants in such excellent condition. Fast delivery too. Unreservedly recommended.
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I have never received an online plant order that has been so well packaged and the plants in such excellent condition. Fast delivery too. Unreservedly recommended.
My plants are now settling into their new London home. The whole order arrived looking fresh and healthy and I was extremely impressed with the packaging with the top of each plant carefully protected by a twist of damp paper. Highly recommended!
I just wanted to say a huge Thank You to everyone involved in my recent order. Your customer service is exemplary and your packing of small, vulnerable plants is amazing.
I have never before opened a box containing an order and been so thrilled. Every single plant was in tip top condition. The packaging was excellent and even the shipping and delivery was speedy.
Thank you Thank you Thank you
At last! Some good information about how to care for and feed precious alpines after they have been in the ground for a year or two, or in a stone trough. I have searched everywhere. Your information is a delight to read. Everything is here for Scottish gardeners. Thank you so much - a great hour or so reading.....
Its like Christmas everytime I receive an order , only better. Quality and customer care is second to none.
I don't normally write reviews, but wanted to thank you for the plants, they look nice and healthy and were thoughtfully packaged. So, many thanks.
I do not often write a review but on this occasion I must. Shopping for Sempervivums from Craighall Nursery has been an entirely enjoyable experience. My 16 top quality plants arrived this morning and the packing deserves special mention because it was amazing. I have been buying by mail order and online for over 30 years. In that time this is the best packaged delivery I have ever received. Very well done the proprietors and many thanks. My strong and healthy plants have been watered and are now 'resting' in my cold greenhouse waiting for the bleak Shropshire weather to turn more spring like. Regards, P
Hi just to let you guys know, my plants have arrived safe and sound! Can I just say what beautiful plants they are ! They look amazing so thankyou so so much! Plus the packaging was fantastic nothing moved, even the gravel stayed in the pot!! Wonderful plants and equally wonderful service! THANKYOU!! :) X
Plants were really well packed,in perfect condition and pleased with my choice of alpines
Just had a delightful two hours on your website - wonderfully informative, and personal. Many thanks.
May even convert me from [A N Other nursery]
We reply: thank you, we appreciate the sentiment. We're not specifically out to take business from other nurseries, quite the opposite. We need more nurseries, not fewer!
We have received your plants by post, on opening the box we where delighted to see how well the plants were packed, a real work of art the plants in perfect condition and now planted and looking great. We are professional gardeners and use a lot of small specialist nurseries and we must say your plants, packing and web site a pleasure to use. Thank you so much.
Many thanks for the box of plants, sedums and sempervivum. I could not believe the care taken in packing...obviously a well tried and tested method. Everything looks amazing, and although a couple of the sedum are sort of hiding at the moment, I know they will reveal themselves soon. Have shown these to the groups I follow on FB and they are impressed, so there could be more orders following.
This was the first time I placed an Order with Craigiehall Nursery and I have to say, I am so impressed with the quality of Plants, the loving care with with they were packed and the speed with which they arrived. Top marks! I'll definitely be Ordering again!
THEY'VE DONE IT AGAIN!
Second shipment from Craigiehall arrived this morning.
Not only is the service and packaging first class - the plants are fantastic too!
Keep up the good work.
Sempervivum and sedum collections arrived exactly when they said it would. All plants look lovely, strong and healthy. Best wishes to Innes and Nicola, fabulous plants and service
Just planted up my third trough with plants from Craigiehall. Delighted with the large choice of high quality plants available from this nursery. Quite how plants come through the post and look as good as that on arrival amazes me each time.
Just wanted to say how impressed I was with the plants I received. So carefully packed, I get a lot of plants on line and nothing has equalled the care taken. The plants showed no distress at all they are perfect. Thank you, am singing your praises to all my gardening friends.
This is my 3rd order and still cannot believe the quality and service of Craigiehall Nursery. Why go any where else. Working out my next order already. Many thanks.
Plants arrived as scheduled & in good condition,will certainly use you again,they are more like friends than faceless people in other companies, HP Wallsend
Recently received our third order from Craigiehall Nursery and as before we are really pleased with the quality of the plants. I wouldn't hesitate in recommending this supplier and I'm certain that I'll be placing further orders with them in the future.
A small selection from recent messages received via email
The six plants I ordered arrived, on schedule and safely yesterday. I planted them today - they are beautifully and carefully packed, in superb condition, and looking as if they will all grow to strong, attractive plants.
After severe disappointments from some of the major nurseries, I was delighted with your service and your plants - thank you very much!
Plants arrived safe n sound this morning ~ even with the long journey down to London. *:) happy
I have to say they are the best quality plants I have ever ordered. The care with the packaging outstanding.
Shows you both love what you do & all the hard work pays off. Beautiful sedums etc....
JUST WANTED TO SAY A BIG THANK YOU ~ REALLY HAPPY.
R. J Berks.
Just a note to say plants just arrived and look amazing, I am delighted and shall definitely come back to you in the future for more!
Beautifully packed and look so healthy.
Thank you so much.
L. M Notts.
Both my orders have now safely arrived, even before I opened the box I could tell you were a class act !
The attention to how the beautiful plants were packed was amazing ,not a two minute job.
Hope to use you in the future and will certainly recommend you too.
Off into the garden now .
R. L W. Sussex
Just to let you know that my plants arrived today and I’m so thrilled with them, thank you. Just need to get planting now!!!
L. D. Worcs.
Plants received today in excellent condition (as normal)
Many thanks for your prompt and efficient service
J. B Beds.
Thank you for the plants, they are just what we wanted for our newly created alpine garden. The quality and the packaging are first class.
Just wanted to say how beautifully packaged my order of Helianthemums were. Thank you so much!
My second order and still cannot believe how good the quality of the plants are, the incredible way the orders are packed and the speed in which an order is executed. Got to be the best Alpine nursery in the UK, surely.
i received my plants today. they were very well packaged, no chance of damage in transit. Lovely plants ,all look healthy and wouldnt hesitate to order again. Thank you.
This nursery always delivers the finest quality and good sized examples, perfectly packed and garden ready.
Thank you craigiehall nursery, best alpines and service.I salute you.kind regards.
My Helianthemums arrived last week and I am delighted with their quality. Thanks to the excellent packaging and speed of delivery, the plants are thriving in their new home (and flowering profusely). Another very satisfied customer ... a further order will follow !
A small selection from some of the reviews we have received recently by email. Thank you all - seen and unseen.
26 May 2016 D. A Pembrokeshire
My order arrived today.
I just want to say all plants in fantastic condition, beautiful plants, thank you very much.
This is what you call customer satisfaction!
26 May 2016 O. S Wilts.
I have just received my plants. Many thanks - they are beautiful and all arrived in good condition - I am delighted.
K. M N. Yorks 18 May 2016
Thank you very much for another consignment of excellent sempervivums. You do provide quite the best plants I have come across. Be assured of my repeat orders with you.
L. S Essex 12 May 2016
I just had to write to you today with a big thank you for the wonderful quality of plants that we had delivered from your company yesterday, the great attention you gave to the packaging of the plants meant that they arrived here in Essex in first class condition. Well done to you.
11 May 2016 C. B
The plants are tip top and arrived today in splendid condition. Thanks for all your hard work.
11 May 2016 J. H Gwynedd
The plants have arrived in perfect condition. I really do congratulate the packers (and the growers of course.) I am delighted with them.
11 May 2016 F. W Oxon
All arrived and looking very healthy
what beautiful packing!
9 May 2016 P. L Warwickshire
I would like to thank you for your prompt reply to my enquiry and for your recommendation of 'Mercury'.
Your website was by far the best that we looked at and with the added bonus of being able to pay by cheque - very rare these days.
P.L again on 12 May
Our sempervivum 'Mercury' arrived today and we are delighted with them. They arrived in perfect condition and were packed beautifully. The plants are excellent quality (far better than any that we saw at the Malvern Show last week.)
5 May 2016 J. W Surrey
Thank you very much for the beautifully packaged plants which arrived today and all appear to be very healthy. Very impressive value and service!
5 May 2016 J. M Norfolk
Plants arrived this afternoon, now unpacked and they look BEAUTIFUL -
thank you so much. I am delighted with them!!
I shall enjoy planting them on my rockery...and some of the Saxifraga
into the Tufa!
I wish everyone was as super helpful as Craigiehall Nurseries: great choice + efficient delivery + safe packaging = beautiful service. Well done
All the plants arrived on time, very well packaged and in excellent condition. Couldn't be happier!
Just to let you know I received the plants today,they were very well packaged and we are very pleased
Beautiful plants well packed and arrived promptly
Received my first order this morning. I can only say what a pleasure it was to unwrap your beautifully packed box and find the most stunning healthy plants. Thank you so much for the trouble you have taken which meant that they arrived looking very fresh. I have just sent a second order and it won't be my last.
Absolutely thrilled with my plants which arrived today in perfect condition. I am so pleased to have discovered you because my local nursery which is excellent has nothing to compare. I was impressed with the size and quality of the plants.
We receive many compliments and messages via email, here is just a small sample. Once again, many, many thanks to all our customers who send us such positive feedback. It means a lot to us.
D. S. Dorset 9 November
Just to say that the Semps arrived last Thursday and were planted today. very pleased with the quality and the way they were packed. Thank you!
R. H. Essex 7 November 2015
Just a short message to say my plants arrived safely. All plants were of good size and in excellent condition. I am very impressed. I shall definitely order more plants from you in the future for my collection of troughs and sinks.
J. T. Staffs. 8 October 2015
I thought I would let you know, I have received my order from you this afternoon.
They are absolutely beautiful, and you must love plants as much as I do - to have
packed them so carefully and lovingly.
Thank you so very much,
R.W. S. Yorks 6 October 2015
I just wanted to say that the plants arrived safely.
And I am delighted with them. They were extremely well packaged and excellent quality. I will have a busy weekend planting them!
Thank you all very much.
C.B. Northumberland 30 Sept 2015
Just to let you know the 10 alpine collection arrived safely today. They were beautifully packed and looked very happy and in great condition. Many thanks.
C.T. 14 Sept 2015
Hi. Just wanted to say the plants arrived on time and in excellent condition, they had clearly been cared for at all stages.
So thank you and please expect further orders!
J.M. E. Yorks 9 Sept 2015
Thanks. Plants arrived safely and in excellent condition. What efficient packing! I was most impressed.
E. N. W. Oxon 26 August 2015
Many thanks for the lovely healthy plants, which have just arrived.
R. G. Surrey 15 Aug 2015
Hi – just wanted to let you know that the plants have arrived, and to thank you for sending such healthy looking plants packaged so well! I’ve bought loads of these phlox over the past year from other sites and they have all been rubbish in comparison!
Many thanks for the Helianthemums.
They are very nice plants in good condition. Your despatch was very efficient.
I've ordered from Craigiehall several times now and the service and plants have been fantastic every time.
Plants arrived yesterday as promised. They look immaculate & even my husband was impressed by how beautifully they were packed. Many thanks.
Thank you. Order arrived this morning.
.... you (obviously) send mail order plants all the time. This was my first time and I was very apprehensive. I took the package, outside near to where the semp's were going to rest for a day and opened up. Read your instructions leaflet and followed your recommendations. I must say I am super impressed with the packaging. The plants have all arrived in fab condition. Thank you so much. Communication via email has been great too. I couldn't be more pleased. Thing is, how much of my garden can I cover with alpines.............
Hi , thanks very much for my delivery of plants which I ordered last week and must say what a fantastic service. All plants are first class so thank you very much. Would recommend this company to anybody. First class thanks S.H
Just received my second box of alpines from Craigiehall Nursery and they look as good as the first batch, which I received almost a year ago and are all thriving in my garden.
I love ordering the collections, it's like opening surprise Christmas presents. I will be back again soon to order some more thymes, when my new pathway is completed.
Keep up the good work and thanks
I can only concur with the other reviews! Plants arrived in excellent condition due to the way they were packed. – very impressed indeed. I would not hesitate to recommend this nursery. Many thanks.
I have just finished unpacking my order which arrived earlier to-day and want to thank you very very much for sending me such lovely plants, all beautifully packed and in perfect condition. I shall be back for more soon.
My plants arrived, superbly packed and in first class condition. Thank you for the advice too. I will definitely order from Craigiehall again.
The collection of 8 Helianthemum arrived today.
From the individual packing of each plant to the complete box full you have to be congratulated on a perfect delivery in outstanding condition.
Plant quality could not be better
I am really pleased with the plants I ordered, and as said in previous reviews, the packing is a work of art. They are really first class plants, and I would certainly recommend your nursery to anyone. Thank you once again.
20 plants arrived superbly packed, there was very clearly considerable effort put in to packing for dispatch. All 20 arrived in perfect condition. We are both delighted at plants.
Thank You so much ..... its a pleasure to deal with a Supplier who patently takes care to grow, prepare, and dispatch superb plants. We'll be back for more .... there are several dozen more needed :)
If everyone provided your reliable high quality service, life would be simple.
One word of caution - set aside time for unpacking as plants are very carefully wrapped
PLANT ARRIVED TODAY PARCEL FORCE STUNNING PLANTS,REALLY EXPERTLY PACKED THEY ARE JUST AS THEY LEFT YOUR NURSEY MANY THANKS
I now understand the endless comments on how well the plants are packaged. A work of art. My 24 plants arrived in perfect condition. Extremely happy I discovered you.
Received my second order from this wonderful nursery yesterday.Very happy with all the little beauties, the encrusted saxifraga are like sparkling jewels. Thank you so much Craigiehall Nursery.
We receive lots of feedback from our customers, via email. Below we have copied and pasted some recent comments. A huge 'Thank you!' to everyone who has commented on our plants and service, we do appreciate it.
R. T Cheshire 16 January 2015
Plants arrived yesterday as promised and I am very pleased with them, well packed and protected and in excellent condition considering the time of year.
L.B. N. Yorks. 14 January 2015
Plants received in good order, many thanks for such meticulous packing.
A. B Suffolk 12 January 2015
Thank you so much the rock roses arrived BEAUTIFULLY wrapped I hardly liked to disturb them !!!
J.H. Pembrokeshire 3 November 2015
I would just like to say I have received the order and I am very happy with the quality of the plants and the service I have received from your nursery. If I need more plants I will certainly come back to your website again,
Many thanks indeed
J. P. Somerset 31 October 2015
What lovely plants , arrived in great condition, incredibly packed - very impressed thanks v much.
M. G. Birmingham 17 October 2015
Plants did arrive safely yesterday and what a pleasant surprise.
I have never before received anything through the post packed and protected as well as these plants.
Once again thank you
Best selection of alpines on the internet,informative website, healthy plants delivered well packaged, I will order from this nursery again, all 24 plants I ordered where in excellent condition , thank you very much.
Have received my order of helianthemums-very good service.Will definitely use again.
Second order of plants received. Again fast delivery, well packaged and lovely plants.
We receive lots of feedback from our customers, via email. Below we have copied and pasted some recent comments. A huge 'Thank you!' to everyone who has commented on our plants and service.
D.P 08 May 2014
Plants arrived just when you said they would in perfect condition, they look great already. Can't wait to see them in the garden
H.M 06 May 2014
Parcel arrived at lunchtime. Beautiful plants well packed. They are sitting outside in a mild Welsh drizzle! I look forward to ordering more. Many thanks.
J. C 08 May 2014
Ordered six Helianthemum's from you. Delighted with the plants, really exceptional.
F. S 09 May 2014
Plants have arrived today and just wanted to let you know how pleased with them I am. Thank you so much. They look perfect and so carefully wrapped.
D & N. N 10 May 2014
My wife and I would like to tell you how pleased and impressed we are with the plants we have received from you.Not only that ,we are impressed with your service, promptness, quality, and variety of products. I know we have only made two orders, but so far it has been a pleasure to do business with you. Thank you for that, because these days not everyone is good to deal with. // Thank you once again,
M. B 14 May 2014
Plants arrived today Wednesday. I am over the moon with them. They were well packed and in good order. I will certainly order from you again. Thank you so much.
A. G 17 May 2014
Just a short note to say 'thank you' for the excellent plants I received this week. I had hesitated to order at this time of year when most alpine are already in flower, but I need not have worried. Not only where they beautifully packed and arrived in good condition, but the quality and size were far above what I expected for the price. I was really delighted.
A. J 22 May 2014
Thank you so much for the ordered plants which I received today. I am really really delighted with them. They were packaged wonderfully well and they look to be very healthy. In fact I am more pleased with these plants than I was with some I bought recently at /removed/ and I thought these were good ! So thanks very much they will give me endless pleasure.
C.A 22 May 2014
The alpines I have recently ordered from you arrived today, just wanted you to know how impressed I have been with the superb packaging of the individual plants. Not a leaf was lost!! I will certainly be buying from you again.
L.T 11 June 2014
I thought I would just send you a little note to say that my order has arrived. I have unpacked all the plants and they are just fabulous. Every single one is in perfect condition and they don't seem to be upset about being wrapped so well! I love the colours and they all look so different.
J. P 18 June 2014
I just wanted to say how delighted I am with the alpines I ordered last week, which were delivered as promised this morning. They are beautiful, excellent plants and have travelled well thanks to your excellent packaging.
D.B 22 June 2014
Hi there. /edit/ but my dad was adamant about emailing you to say thank you so very much for the plants we have ordered from you. We have ordered twice now and both times they arrived in incredible condition absolutely perfect. He couldnt be happier and the speed of the deliveries too has also been excellent. We have ordered plsnts from other nurseries and they have came to us in poor condition and taken forever so we werent sure what to expect. But we were blown away and my dad couldnt be happier so from the bottom of my heart thank you .
J. B 27 June 2014
Just to let you know that the plants have arrived safely - they look great and excellently packed. Many thanks for prompt despatch.
Will undoubtedly order from you again.
First rate service. Plants came well packed, in excellent condition, and with useful care instructions.
Hope to use again.
Fantastic service . Brilliant plants . Thanks
Thank you so much for delivering such gorgeous plants. They arrived in perfect condition and I was amazed how well and cleverly you had managed to pack these dainty little beauties. You really deserve to do well in this business.
Plants arrived 2 days after ordering and all are in pristine condition as a result of very careful packaging. I wouldn't hesitate to use this seller again. Thank you very much!
Thanks very much, my plants came today and im delighted with them. They came very well packed and were literaly undisturbed when i unpacked them.
Will be buying more from you.
lovely box of plants received today when expected. Even the flowering soldanella was perfect. many thanks
plants arrived today in perfect condition first class plants will purchase again.
Another contented customer! Quality of plants and packaging outstanding. Think i'll start digging up the lawn and turn it into a gravel garden! Many thanks...
Plants ordered and despatched within 4 days. Wonderful service and plants. Packaging was superb not one leaf broken. Will certainly be contacting you again in the future.
Posted by Craigiehall Nursery - some recent comments sent to us directly via email and copied here.
21 January 2014, S.R.
Plant's arrived this morning - well pleased - wish i'd ordered more now - Thank you
21 January P.F.
Just a line to say that the plants arrived in first class condition
30 January 2014, J.G.
Thank you very much. I'm really impressed by your prompt service.
Plants arrived early this morning.
I'm looking forward to investigating when I get back from work.
In spite of foul weather,plants arrived on time in wonderful condition and so well packed.I am delighted with them and will certainly order with you again.
Thank you for your excellent service.
A rare thing...perfect plants,expertly packaged,delivered on time...excellent customer service. Spot on. Many thanks
Plant arrived exactly as promised.Beautifully wrapped and packed.Plants in perfect condition.Thank you very much.
...... i had great pleasure opening my plants from you the next day it was like a small part of Scotland in the East Midlands thank for your service will deal with you again.
My plants have just arrived and I'm absolutely delighted they were packed very well and the plants themselves are in excellent condition. Thank you very much also for my free plant can't wait to get out in my garden to plant them. Will definitely be ordering again .
Plants in almost perfect condition, obviously packed with loving care. Thank you
very pleased with delivery time,well packed and no damage two days after planting in troughs delighted to find flowers growing thank for your services...
Brilliant service and excellent quality of plants which were extremely well packed. I was creating a small rockery and so excited to receive the plants. The garden looks great and the plants are all doing well. I gladly recommend this site - you won't be disappointed.
Absolutely delighted with this nursery. I have just taken delivery of 16 various alpines. The plants are superb. Large, very healthy and beautiful specimens. Extremely well packed, all arrived safely even those with 10 cm flower spikes. I have ordered from very many companies, large and small and have often been disappointed but Craigiehall Nursery is the best one I have ever dealt with. I can't wait to place my next order.
[We say - Gosh! You're making us blush, but thank you anyway. And no, we're not related to this customer in any way!]
latest order arrived today - paving plants from your 'Collections' section.
My first two batches ordered, still doing wonderfully - flourishing, flowering (& generally doing everything they're supposed to)!
My plants arrived this morning, absolutely delighted. They had quite a journey all the way to Orkney but arrived in perfect condition thanks to your expert and 'green' packing.
An update from my last comment in March - received my second order today, beautiful beautiful beautiful!!!
PLANTS ARRIVED THIS MORNING IN EXCELLENT CONDITION VERY PLEASED WITH THE QUALITY AND VERY WELL PACKED WILL CERTAINLY DEAL WITH YOU AGAIN THANK YOU
TOO FOR THE EXTRA PLANT VERY MUCH APPRECIATED REGARDS [name removed] 3rd JULY
Many thanks for your speedy, extremely well-packaged delivery of chosen helianthemums. Well done.
Just placed a second order, both plants and service excellent on first one. Many thanks.
Was very excited to receive my parcel today.
Plants are in great condition and look great.
Looking forward to planting up my new small rock garden.
Thank you very much for the excellent service.
Added by Craigiehall Nursery. Some recent feedback we have received directly by email and copied here.
Just to say thanks for great service and all so carefully packed.
I will love my plants as obviously you do!
17 April 13
Many thanks for your very prompt service.
23 April 13
Thank you very much for the plants that arrived safely yesterday in excellent condition and lovingly carefully packaged - I am very happy with them and would gladly highly recommend you.
26 April 13
Hi there, order arrived to-day 30th. Excellent service and well packed.
29 April 13
Thank you for your kind and detailed reply, and thank you very much for sending nice plants to [name removed]!
3 May 13
The plants arrived yesterday afternoon and I can't tell you enough how delighted I am with them! I have never received plants so lovingly wrapped before or even such good quality, healthy and well established-so often internet orders are disappointing. So a huge thank you and I will definitely be ordering more,
11 May 13
Opened package this evening, the box had been held overnight in the local post office and all day in the car. The condition of the plants was first class, the care taken in packing was amazing, and a 'freebie' to boot!
Many many thanx
16 May 13
Thank you so much for posting the missing plant from my order promptly [Oops! We do make mistakes] – I received the package by lunch time today!
Thank you also for the additional plant which is a very generous gesture and much appreciated.
I look forward to ordering more plants from you in the future.
22 May 13
The order did indeed arrive today and I must thank you for both the quality of the plants and for the expert packaging which ensured that they arrived in good condition. I am most grateful for the excellent service provided.
22 May 13
My first order & arrived today. Very carefully packaged, moist & lovely healthy looking plants.
Thank you & definitely will order again in the future!
plants arrived in excellent condition.
packed with care. very impressed will order again soon...
My sedums arrived today - they are great looking plants (and very well packaged), thanks! I will be ordering some more soon
Thank you for such carefully packed plants - and for the detailed, helpful advice sent to this beginner!
All plants arrived and looking very bonny - thanks again.
My plants arrived yesterday and all looking good. Many thanks for the extra plant.
Just to let you know that the plants have arrived and look excellent - a bit pale from the journey but otherwise very good. Many Thanks.
All the best in your new venture!
Great website! Wishing you all the best.
Well done Innes and Nicola