Tell us your 'Safe Place'. Your delivery person can leave a parcel without signature in your designated 'Safe Place'. Most of our customers are happy for parcels to be left in a front porch, in the greenhouse or with a neighbour, etc. - simply tell us where. We don't ask for any of our parcels to be signed for but every parcel is tracked right to its destination.
Mobile phone and email tracking. If you give us your mobile phone number Royal Mail can send a text message (SMS) on the morning of delivery giving you an estimate of delivery time with tracking details. We (and they) will only use your number for this purpose. Alternatively you might receive an email giving you delivery details - just remember to check your Junk or Spam email folder too.
Ask for delivery elsewhere - you may have plants delivered to, for example, your place of work, a friend or relative or a neighbour. An option to change the delivery address is available as you pass through checkout.
Do you live in a rural area? We do too and are aware of the problems with getting reliable deliveries. The vast majority of our parcels will arrive without problem but delays can happen - in most cases your plants will arrive only one day late but they won't be harmed by such a delay. Royal Mail can find an address where most parcel deliver companies struggle.
We collate all orders for dispatch on Tuesdays to prevent plants sitting boxed-up over the weekends. We will email you once we dispatch your order.