• Delivery is by parcel courier - we use Parcelforce
  • Parcels do not need signing for - no more waiting in all day!
  • We dispatch every Tuesday
  • Most parcels arrive on Thursday (or earlier)

Delivery charges

To all of mainland UK costs £8.95 for up to 36 plants - this includes the far north of Scotland and the Isle of Skye. Delivery costs are ever increasing, especially now, and plants can be heavy. We absorb some of the full cost of delivery and we keep our plant prices fair. Each box of plants will be charged at £8.95 - unfortunately our system can't calculate this automatically so anything over 36 plants will be invoiced separately by email.

UK mainland only! High delivery costs mean we do not routinely send to any island destination (except Skye). We can deliver to most islands (except the Channel Islands) but this will be at cost and no matter which carrier we use, or Royal Mail, it isn't cheap. Please contact us before ordering.

Northern Ireland. We no longer send plants to N.I. following the Brexit deal. Complaints to your elected representative, please!

How can you help us give you the best delivery service?

Tell us your 'Safe Place'. Parcelforce can leave a parcel without signature in your designated 'Safe Place'. Most of our customers are happy for parcels to be left in a front porch, in the greenhouse or with a neighbour, etc. - simply tell us where. However, It is only fair we point out that Parcelforce will reject claims for non-delivery (and rightly so) but every parcel is still tracked right to its destination - the delivery vans are GPS tracked and recorded.

Give us your mobile phone number. Parcelforce can then send a text message (SMS) on the morning of delivery giving you an estimate of delivery time. Your number will only be used for this purpose.

Ask us to deliver to your local Post Office. A useful option if you are out most days or you wouldn't feel happy with a parcel being left at your door. You do need to be able to collect the parcel yourself during Post Office hours of course and you will probably need a form of identification with you, but this option might suit your circumstances. Please be aware that larger orders may be quite heavy for carrying. We use your postcode to locate your nearest Post Office or you may specify a particular one.

Ask for delivery elsewhere - you may have plants delivered to, for example, your place of work, a friend or relative or a neighbour. An option to change the delivery address is available as you pass through checkout.

Do you live in a rural area? We do too and are aware of the problems with getting reliable deliveries. Parcelforce has strong links with Royal Mail and often hand parcels to them for final delivery in remote areas. It's an excellent service and unique to Parcelforce, although parcels often take an extra day to arrive. We can send plants to the farthest points of mainland Scotland or Cornwall at no added cost, but not to the islands. 

We collate all orders for dispatch on Tuesdays to prevent plants sitting boxed-up over the weekends, either before or during delivery, so expect to receive your plants Wednesday to Friday. You will receive an email from us once we have dispatched your order.

Non-delivery - Where are my plants!

Thankfully, this rarely happens but things can go wrong - weather events, breakdowns, illness, new delivery drivers etc. As explained above, you should normally expect to receive your order no later than the day you were advised in our automated dispatch email.
You must tell us if your plants do not arrive as planned, using our Contact Us page or by email and preferably on the same evening of your expected delivery day. In all but very rare and exceptional circumstances your plants will probably arrive only one day late - but please let us investigate as soon as we can to reduce any further delays. Your plants are our responsibility until they are delivered. We want you to be happy when you open your box of plants!