How to buy

A quick summary:

• We dispatch every Tuesday
• Order by Sunday evening for Tuesday dispatch.
• We don't take pre-orders or back orders for Out of Stock items
• We update availability weekly on a stock control system - if plants are showing as available, then they're available
• Our system shouldn't allow you to order what we don't have

All orders received by Sunday evening will be dispatched on Tuesday. Orders received after this cut-off may need to wait until the following week but we always dispatch as quickly as we can. Plants need to be thoroughly dry in order to pack and travel well - depending on conditions this can take a couple of days.

Our ordering process:

Ordering is fairly standard website practice and it shouldn't cause you any difficulties - we have tried to make it as easy as possible within the confines of the systems we use. Remember, we're a husband and wife outfit, not a multi-national company!

• Select plants by clicking the Add to Basket button. You may adjust the number in the Quantity Box
• Please check the number of plants ordered and select the delivery charge. Our system is unable to calculate the correct rate of postage for you.
• When finished with your selections, check your Basket and Proceed to Payment as usual. Don't rush through the checkout/payment pages - your details need to be entered accurately, most especially your email address.
• If your order is processed and payment accepted, you must receive a confirmation of your order by email - no confirmation, no order! This is standard online practice. Payments can and do fail for various reasons, compliance and technical. It may appear you have placed an order - you may even have an order number - but until the payment processes, your order isn't final. We only know the details of your order when our payment provider notifies us.